Refund and Returns Policy

If you wish to seek a refund for any reason, including if the products are unsatisfactory or for other reasons, please refer to the contact number provided on your order history page for the customer service team that will be able to help you. Where we are processing refund requests, please be aware that we may ask you to provide reasonable evidence (such as photographs) demonstrating a reported issue with your order. In addition, and prior to processing any refund request, we may take other relevant factors into account, such as the details of your order and its delivery, your account data and ordering history, transaction data and information received from the restaurant and delivery partner. Your legal rights are not affected by anything in these terms.

Delays:

Sometimes there may be reasons outside of our control that mean we can’t deliver your order within our targeted delivery time. Please check the progress of your order on the website order status page or on the App. In the rare event that delivery is seriously delayed we may have to cancel your order. We will of course notify you of this and ensure that you are given a full refund.